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 This is a hardworking mother with 4 kids who works a 8-6 job to come home and work as a full time mother. Her husband died and she was left to take care of the children and herself all by herself. She works as a front desk representative at a local health clinic. She has worked there for 10 years now and finally got a promotion to lead representative which she was excited for the pay raise but it meant more stress, work, and time away from her kids. She has 2 boys and 2 girls ranging from 3-16. Her life consists of working to come home cook dinner, get her kids to bed and finally herself to bed to do it all over again the next day. Sundays are her days where she goes to church and comes home to relax, watch her favorite show Grey's Anatomy and get ready for the week. She gets insurance from her job but due to her job having so many workers comp cases the insurance continues to go up each year to now she can barely afford the minimum for her and her kids. She needs help learning about other insurance options due to the high rates and deductibles. This customer avatar relates to me in some type of way because it reminds me of mother, My mother can not afford all of us to be on her health insurance provided from her job so she choose the lowest plan for herself and tries to see what she can afford for best quality or me and my sister. This avatar also reminds of so many people who I used to serve on a daily basis as the health clinic I worked at.